Welcome to Brisktech. Please read our Refunds and Returns policy carefully to understand how shipping costs are calculated, how we handle returns, and our process for issuing refunds.

1. Shipping and Rate Calculation

We partner with The Courier Guy to ensure your packages are delivered safely, securely, and directly to your door.

Dynamic Shipping Rates

  • Live API Calculation: We do not charge fixed or flat shipping rates. Shipping costs are dynamically calculated in real-time directly by The Courier Guy’s API.
  • Determining Factors: The final shipping cost is determined entirely by The Courier Guy based on your exact delivery address, delivery zone, and the total weight and dimensions of your parcel.
  • Visibility: You will see your exact, live shipping rate clearly displayed at the final checkout page before you complete your payment.

Dispatch and Delivery Timelines

  • Processing Time: Orders are processed within 1 to 2 business days after payment reflects in our account.
  • Main Hub Delivery: 1 to 3 business days after dispatch.
  • Regional and Outlying Areas: 3 to 5 business days after dispatch.
  • Exclusions: Please note that we do not ship on weekends or South African public holidays.

Delivery Conditions

  • Hours: The Courier Guy delivers during business hours (8:00 AM to 5:00 PM, Monday to Friday). Please ensure an authorised person is available at your chosen address to sign for the delivery.
  • Address Restrictions: We cannot ship to P.O. Boxes. A physical street address must be provided at checkout.

2. Returns & Exchanges Policy

Our policy is fully compliant with the South African Consumer Protection Act (CPA).

7-Day Change of Mind Returns

If you are not completely satisfied with your purchase, you may return it within 7 days of delivery.

  • Condition: The item must be unused, undamaged, and in its original, unopened packaging with all seals intact.
  • Courier Cost: For change-of-mind returns, you (the customer) are responsible for the return shipping costs.
  • Process: We will book The Courier Guy to collect the item from you. The actual return shipping fee charged by The Courier Guy will be deducted from your final refund amount.

Damaged or Defective Items (CPA Warranty)

If your item arrives damaged or proves to be defective within 6 months of purchase:

  • Notification: Contact us immediately at [email protected] with photos or videos of the issue.
  • Collection: We will arrange for The Courier Guy to collect the item from you at no cost to you.
  • Remedy: Once inspected and verified, we will offer you your choice of a repair, a replacement, or a full refund.

Non-Returnable Items

The following items cannot be returned unless they are defective:

  • Opened software, digital licenses, or activated electronic devices.
  • Custom-built or personalized hardware configurations.
  • Items bought on clearance or “As-Is” sales.

3. How to Initiate a Return and Receive a Refund

  1. Send an email to [email protected] with your order number and the reason for the return.
  2. We will review your request and, if approved, generate a The Courier Guy Waybill for collection.
  3. Print the waybill and securely pack the item in its original box, placing it inside a shipping flyer or cardboard box to protect it.
  4. The Courier Guy will collect the package from your address.
  5. Once the package arrives at our office and passes inspection, your refund or exchange will be processed within 5 business days.
  6. Approved refunds will be credited back to your original method of payment or via electronic funds transfer (EFT).